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Terms and Conditions

General

Nikki Pipe Virtual Assistant offer an initial 1 hour consultation which will be provided free of charge. This can be done by a face to face meeting, email, telephone or video conferencing.

If you are ready to proceed with using my services Nikki Pipe Virtual Assistant will provide a Service Agreement which once signed becomes legally binding.

Key Services

Administration: General office administration and clerical jobs, typing, scripting documents, letters and emails, putting together PowerPoint presentations, spreadsheets and data entry, reporting and analysis, research, call handling/meet and greet, event planning and coordination.

 

Marketing: Strategy and planning, reporting and analysis, email and SMS marketing, social media advertising, managing Google My Business pages and reviews, scripting web content, creative design, content scripting and editing, event planning and coordination.

 

   

Fees and Payment Terms

 

Nikki Pipe Virtual Assistant will invoice in accordance with the agreement detailed in the signed Service Agreement. This can be either after the execution of services agreed, before the execution of services or on a monthly basis. Monthly standing order mandates will apply to on-going monthly retainer Clients unless agreed otherwise between both parties.  

Nikki Pipe Virtual Assistant shall be paid at the agreed rate in accordance with the signed Service Agreement.

Nikki Pipe Virtual Assistant shall bill for all reasonable and pre-approved out-of-pocket expenses that are incurred in connection with the performance of the Services.

Billable time refers to all work executed with regards to the agreed services. Billable time also includes meetings outside of contracted hours and the writing and/or reading of correspondence sent by mail, emails, social media and any communications via telephone.

Overdue Invoices

Invoices should be paid within 10 days of invoicing.

Late payments.

Payments not received by the due date will result in work cessation. Nikki Pipe Virtual Assistant reserves the right to refuse completion or delivery of work until past due balances are paid. All materials or property belonging to the Client, as well as work performed, may be retained as security until all just claims against the Client are satisfied.

Late payments will accrue interest from the date due at the annual interest rate of 8% above the base lending rate from the Bank of England rate accruing on a daily basis and being compounded quarterly until payment is made. In the event of collection enforcement, the client shall be liable for any costs associated with such collection.

Quality

Nikki Pipe Virtual Assistant shall provide, with reasonable care and skill, and otherwise in the manner customarily performed by service providers in the Virtual Service industry work of a high quality and standard as fitting the requirements laid out in the Service Agreement. 

Early termination

At any time either Party may terminate an Agreement immediately in the event that either Party breaches the Agreement; or at any time giving 48 hours’ notice in writing. In the event of such termination, Nikki Pipe Virtual Assistant shall be paid for any portion of the Services that have been performed prior to the termination in accordance with the Statement of Work.

Statement of Work.

The Statement of Work and the obligations thereunder shall terminate upon the Client’s acceptance of all Services and Work Product contemplated therein and full payment to Nikki Pipe Virtual Assistant thereunder. The Parties may enter into any subsequent Statement of Work for additional Services to be performed by Nikki Pipe Virtual Assistant which shall be subject to the terms of the Service Agreement, unless otherwise specified. The additional Services will be agreed in subsequent email correspondence between the Parties.

Location of Work

Services shall be performed and provided virtually via email, fax, phone or other virtual means from Nikki Pipe Virtual Assistant’s location in Maidstone, Kent, United Kingdom. Work can also be undertaken from the Client’s business location upon prior agreement with the Client and Nikki Pipe Virtual Assistant.

Office Hours and Communication

Office hours are Monday to Friday 9:00am – 5:30pm. Email is to be the primary form of communication between the Client and Service Provider. Nikki Pipe Virtual Assistant is available for phone calls during office hours only. Occasional calls of only a few minutes in duration are not typically billed to the Client. However, the time of both parties must be respected, and calls lasting over 10 minutes will be billed to the Client.

GDPR Compliance/Data Protection

Nikki Pipe Virtual Assistant work’s in full compliance with their respective obligations under the General Data Protection Regulation, (GDPR) (EU) 2016/679. Nikki Pipe Virtual Assistant is registered with the ICO. A copy of this registration agreement can be produced upon request.

Professional Insurance

Nikki Pipe Virtual Assistant is fully insured for both public liability and professional indemnity.  Copies of these insurance documents can be produced upon request.

Confidentiality

Nikki Pipe Virtual Assistant may obtain access to information related to Client’s business (including trade secrets, technical information, business forecasts and strategies, marketing plans, customer and supplier lists, personnel information, financial data, and proprietary information of third parties provided to the Client in confidence) that the Client considers to be confidential or proprietary or the Client has a duty to treat as confidential. Nikki Pipe Virtual Assistant will, unless having the written consent of the Client, (a) hold all Confidential Information in strict trust and confidence; (b) not use or permit others to use Confidential Information in any manner or for any purpose not expressly permitted or required by the Service Agreement; and (c) not disclose or permit others to disclose any Confidential Information to any third party without obtaining the Client’s express prior written consent on a case-by-case basis.

Dispute Resolution

The validity, interpretation, construction and performance of the Service Agreement shall be governed by the laws in England and Wales, without giving effect to the principles of conflict of laws. The Parties may agree to alternative methods of dispute resolution, including negotiation, mediation and arbitration. Unless any alternative dispute resolution procedure is agreed between the parties, the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute which arises out of or under the Agreement. Any complaint should be sent in writing to Nikki Pipe Virtual Assistant, c/o Blue Rocket Accounting, 8 Twisleton Ct, Priory Hill, Dartford DA1 2EN.

Further Information

Further information can be found by viewing Nikki Pipe Virtual Assistant’s Privacy Policy, Cookie Policy and Terms of Use.